Terms & Conditions

Our Terms & Conditions
Information for Every Order.

Carrot & Stick

C & S COMPANY P/L

L26, 1 Bligh Street

Sydney NSW 2000
care@carrotstick.mom

Welcome to a website of C & S COMPANY P/L located at carrotstick.mom (hereinafter “We”, “Us”, “Our”). We thank You (any visitor to Our website and hereinafter "You" or "Your") for visiting Our site and considering Our products and services.

The following policy explains how information about You is used and protected. As stated in Our Terms of Service, Our Privacy Policy forms part of Your legal agreement with Us. Your agreement with this policy that You clicked, signifies that You agree with all terms of this Policy. Please do not use this Site if You disagree with any part of Our Privacy Policy. We want to assure all of Our customers that whenever information is used, it is done  with discretion. The safeguarding of customer information is an issue We take  seriously. To affirm Our continuing commitment to the proper use of customer  information, We have set forth the following Privacy Policy.

ELECTRONIC CONSENT

ELECTRONIC CONSENT

These terms and conditions apply to all transactions made on or through this Website. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act. You manifest Your agreement to the terms and conditions in this document by any act demonstrating Your assent thereto, including clicking the submit button for the order, or by merely accessing the Website, whether you have read these terms or not. This includes Your authorization to charge Your credit card or debit Your bank account. Please print these terms and conditions for Your personal records.

In addition, you consent to receive electronic communications from Us relating to Your account. You agree that any notices, agreements, disclosures, or other communications that We send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. You should maintain copies of electronic communications by printing a paper copy or saving an electronic copy. You also consent to receive certain other communications from Us, such as newsletters, special offers, promotional announcements, and customer surveys via email or other methods.

Mobile Terms of Service

The C & S Company P/L mobile message service (the "Service") is operated by C & S Company P/L (“C & S Company P/L”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to C & S Company P/L’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of C & S Company P/L through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with C & S Company P/L. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to CarrotStick or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other C & S Company P/L mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to CarrotStick or email care@carrotstick.mom.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

PRIVACY POLICY

Our Privacy Policy is located here and is hereby incorporated into this Agreement by reference.  Please review the Privacy Policy to understand Our policies.


USERNAME AND PASSWORDS

You hereby agree that You are responsible for all actions taken under Your User Name and Password.  Please remember it is Your responsibility to keep this data secure and You hereby agree that We are not liable for any loss or damage arising from Your failure to keep Your password secure.  Further, You agree to immediately notify Us of any unauthorized use of Your password or any breach of security.

PURCHASES

To purchase any item on Our website You need only click on the item and add it to Your shopping cart. All fees will be shown before You checkout.

Please note that the bundles described below can significantly lower Your costs.

PRODUCTS

Products may vary by country. The pictures of the Products on Our website are for illustrative purposes only. Your Products may vary slightly from those pictured. Moreover, the packaging of the products may vary slightly.

SUBSCRIBE AND SAVE

On Items You select for Subscribe and Save You will receive one shipment every 8 weeks with the published discount from the regular price.  If You are placing an order online or by telephone as part of this plan, Your plan will remain in effect until it is canceled.

SUBSCRIBE AND SAVE RENEWAL AND CANCELLATION TERMS


If You are placing an order for one of Our Subscribe and Save products, Your plan will remain in effect until You cancel it.  We will charge Your bank or credit card when We ship Your first order.  Your payment method will be billed with each shipment.  You may cancel Your plan for any reason, at any time.  Payments will appear on Your credit card as Carrot&Stick.  You are responsible for any fees or charges Your issuing bank or credit card provider may charge You.

We may, in Our sole discretion, terminate Your automatic delivery at any time without notice.  If We do so, You will only be charged for orders that have been shipped to You.

You authorize the issuer of Your credit card or debit card to pay any amounts described herein on an ongoing basis as part of Your subscription for Our products without requiring a signed receipt for each transaction.  You also agree that this Agreement shall be accepted as authorization to the issuer of the credit card or debit card to pay any amounts described herein without requiring a signed receipt for each transaction.  In addition, You agree that this Agreement shall be accepted as authorization to the issuer of the credit card or debit card to pay all such amounts for Our products You purchase per Your subscription.

You authorize Us, or any other C & S Company that acts as billing agent for Us, to continue to attempt to charge/debit with respect to all sums described herein to Your credit card or bank account until such amounts are paid in full.

Please note all prices are displayed in USD.

ROUTINES

We now offer many of our best-selling items as Routines with a significant reduction from the regular price.  Plus, You can receive a further published discount from the regular discounted Routine by using the Subscribe and Save feature described above.

If You purchase a Routine using the Subscribe and Save feature described above all other terms of the Subscribe and Save terms will apply.

USA

Complimentary ground shipping on orders $100+.

For orders under $100, shipping is $10.

Due to high demand, please allow additional time for processing your order.

AUSTRALIA, CANADA & UK

Complimentary ground shipping on orders $200+.

For orders under $200, shipping is $15.

Due to high demand, please allow additional time for processing your order.

We appreciate your patience. Your package may incur duties and taxes upon delivery.

INTERNATIONAL

We ship to: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom and Vietnam.

International shipping is calculated at checkout. Shipping is typically $15 to $20 depending on the region. We also offer complimentary international shipping on orders $250+. International orders can take longer due to customs and carrier delivery processing. Your package may incur duties and taxes upon delivery.

If you are not satisfied with your purchase for any reason, simply return it for a full refund (less shipping). You may return purchases within 31 days of receipt by chatting with our team or writing to us at care@carrotstick.mom. You are responsible for the cost of returning the shipment.

Your Money Back Guarantee

If you are not satisfied with your purchase for any reason, simply return it for a full refund (less shipping). You may return purchases within 31 days of receipt by chatting with our team or writing to us at care@carrotstick.mom. You are responsible for the cost of returning the shipment.